This Shipping Policy applies to all orders placed on Kickaz (kickaz.co.uk) delivered within the United Kingdom. We aim to provide a clear, reliable, and transparent delivery experience for all our customers.
1. Shipping Costs
All orders within the United Kingdom are shipped free of charge (Free Shipping). There are no hidden fees, administrative costs, or handling charges added at checkout.
2. Delivery Area
We currently ship exclusively to addresses within the United Kingdom.
3. Processing & Delivery Times
Orders are processed and delivered according to the following timeframe:
-
Handling / Processing Time: 1–3 business days (Monday to Friday). Orders placed before 5:00 PM (GMT) begin processing the same business day.
-
Estimated Transit Time: 5–8 business days (Monday to Friday).
-
Total Estimated Delivery Time: 6–11 business days.
-
Order Cut-Off Time: 5:00 PM (GMT), London time.
Note: Deliveries and processing do not take place on weekends or UK public/bank holidays.
4. Order Tracking
Once your order has been dispatched from our facility, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time on our website.
5. Customs & Import Fees
Since all shipments are delivered within the United Kingdom, customers will never be charged any customs duties, taxes, or import fees upon delivery. The price displayed at checkout is the final price.
6. Address Changes
If you need to change your shipping address, please contact us within 24 hours of placing your order at support@kickaz.co.uk or +44 7828785030. Once an order has been dispatched, address modifications can no longer be made.
7. Order Cancellations
Orders can be cancelled free of charge prior to dispatch. If your order has already been shipped, cancellation is no longer possible; however, you may return the item upon arrival in accordance with our Return & Refund Policy.
8. Delayed or Damaged Deliveries
-
Delayed Deliveries: If your shipment exceeds 11 business days, please reach out to our customer support team so we can open an investigation with the delivery courier.
-
Damaged Items: If your order arrives damaged, please take clear photos of the packaging and product, and notify us within 7 days of delivery for a replacement or full refund.
9. Customer Support
Our customer service team is available to assist you during regular business hours:
-
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
-
Email: support@kickaz.co.uk
-
Phone: +44 7828785030
10. Company Information
-
Trade Name: Kickaz
-
Legal Business Name: NKNAX LTD
-
Company Registration Number: 17051777
-
Physical Business Address: 36 Streatham Common North, London, United Kingdom, SW16 3HR