Return & Refund Policy

At Kickaz (operated by NKNAX LTD), customer satisfaction is our top priority. If your purchase is not quite right, we are here to help. This Return & Refund Policy explains how you can return an item, receive a refund, or request an exchange, in line with UK consumer protection laws.

1. 14-Day Return Window

We offer a 14-day return period from the date your order is delivered.

2. Item Condition for Sneakers & Footwear

To be eligible for a return and full refund:

  • Indoor Trial Only: Shoes must be tried on indoors on a clean, carpeted surface to prevent any scuffs, scratches, or dirt on the soles.

  • Unworn Condition: Shoes must be returned unworn, free from odors or sole wear, and with all original tags attached.

  • Original Packaging: Items must be returned in their original shoe box with all packaging materials included.

  • Outer Packaging Requirement: Please place the original shoe box inside an outer shipping bag or box. Do not apply shipping labels or adhesive tape directly to the original shoe box, as damaged shoe boxes may invalidate the return.

3. How to Start a Return

To initiate a return or exchange, please contact our customer support team prior to posting your package:

  • Email: support@kickaz.co.uk

  • Phone: +44 7828785030

Please include your order number and the reason for return. Our team will provide:

  1. Return authorization approval.

  2. Clear instructions and the designated UK return warehouse address.

Please do not send items back without contacting us first, as unrecorded returns cannot be processed.

4. Return Shipping Costs & Restocking Fees

  • Faulty, Damaged, or Incorrect Items: Return shipping is 100% free. We will provide a prepaid shipping label or reimburse postage costs.

  • Change of Mind or Size Exchange: The customer is responsible for direct return shipping costs.

  • No Restocking Fees: We do not charge any restocking or administrative fees (£0 restocking fee).

5. Refund Processing Time

Once your return package arrives at our warehouse and passes quality inspection:

  • We will notify you via email confirming whether your refund has been approved or rejected.

  • Approved refunds are processed back to your original payment method within 7 business days.

  • Depending on your bank or card issuer, it may take a few additional business days for the credit to appear on your statement.

6. Exchanges

If you need a different size or color:

  • Contact our support team at support@kickaz.co.uk.

  • We will check stock availability and guide you through returning the original pair and processing your replacement.

7. Damaged or Defective Deliveries

If your shoes arrive defective or damaged:

  • Please contact us within 7 days of delivery with clear photos showing the damage and your order number.

  • We will arrange a replacement pair or issue a full refund immediately.

8. Order Cancellations

You may cancel your order free of charge before it has been dispatched. If the order has already shipped, you can return the item under this policy upon delivery.

9. Company & Customer Support Details

Our customer care team is available to assist you:

  • Trade Name: Kickaz

  • Legal Business Name: NKNAX LTD

  • Company Registration Number: 17051777

  • Physical Business Address: 36 Streatham Common North, London, United Kingdom, SW16 3HR

  • Phone Number: +44 7828785030

  • Email: support@kickaz.co.uk

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)