Frequently Asked Questions (FAQ)

General Information

What is Kickaz? Kickaz is a footwear brand dedicated to modern, comfortable sneakers and everyday shoes. We focus on clean designs, balanced comfort, and versatile silhouettes built for real life—workdays, dinners, and weekends away.

Shipping & Delivery

Do you offer free shipping? Yes! We provide Free Shipping on all orders delivered within the United Kingdom, with no minimum purchase required.

How long does delivery take?

Order Processing: 1–3 business days (Monday to Friday).
Estimated Transit Time: 5–8 business days.
Total Estimated Delivery: 6–11 business days.
Note: Our daily order cut-off time is 5:00 PM (GMT).

Do you ship internationally? Currently, we ship exclusively to shipping addresses within the United Kingdom. All UK orders include free standard shipping with no hidden fees or taxes at checkout.

Returns & Exchanges

What is your return policy? We offer a 14-day return window from the date your package is delivered.

To be eligible for a return:

Sneakers must be unworn and tried on indoors on a clean, carpeted surface to prevent scuffs or dirt on the soles.
Products must be returned in their original shoe box with all tags and packaging intact.
The original shoe box must be placed inside an outer shipping box or bag (do not attach shipping labels directly to the original shoe box).

To start a return, please contact us at support@kickaz.co.uk. For full details, please review our Return & Refund Policy.

How long do refunds take? Once your return package arrives at our warehouse and passes quality inspection, your refund will be processed back to your original payment method within 7 business days.

Can I exchange an item for a different size? Yes. If you need a different size or color, please contact our support team at support@kickaz.co.uk first. We will verify stock availability and guide you through the fastest process for an exchange or re-order.

Payments & Security

What payment methods do you accept? We accept Visa, Mastercard, American Express (Amex), Discover, Apple Pay, Google Pay, and Shop Pay. All transactions are charged in British Pounds (GBP £).

Is my personal and payment information safe? Yes. Our store utilizes 256-bit SSL encryption and PCI-DSS compliant payment gateways. We do not store full credit card details on our servers, and your personal data is protected in accordance with UK GDPR. For more details, please view our Privacy Policy.

Orders & Support

I haven't received my order, what should I do? Please check your tracking link provided in your shipping confirmation email. Delivery typically takes 6–11 business days. If this timeframe has passed or your tracking has not updated, please reach out to us at support@kickaz.co.uk with your order number so we can investigate with the carrier.

Can I update or cancel my order? You may update or cancel your order before it has been dispatched by contacting us immediately at support@kickaz.co.uk or calling +44 7828785030 within 24 hours. Once shipped, orders cannot be cancelled, but you may return the item upon delivery under our 14-day return policy.